Guarantee and Repair
I will undertake to repair, or replace free of charge, any item that becomes faulty within 3 months from the date of receipt. I would expect: that you should not have attempted to repair the item yourself and that you used it in line with the usage statements, and you complied with my After Care guidance. I would not consider general wear and tear, in normal use, to be reasonable grounds for replacement.
Always use the Contact Form to let me know what the problems are before returning the item and see the Returns Policy for details.
If your item becomes damaged, in normal use, I may still be able to repair or replace a damaged section. There will usually be a small charge for this and I would expect you to cover the costs of return and re delivery. Any repairs or replaced sections will be as close to the original as possible however, colours of leather and other components can differ and it may not be possible to always achieve an exact match.